Privacy Policy

1. Scope and Accountability

This Policy applies to Camz Cleaning's website, online quote and booking tools, customer portal, telephone, email, text and social-media communications, invoices, cleaning reports, quality-control photographs and short videos, and residential or commercial cleaning services.

Camz Cleaning designates a Privacy Officer to oversee compliance, respond to privacy inquiries and access requests, address complaints, and coordinate responses to privacy incidents. Employees, cleaners and authorized service providers are expected to protect personal information and use it only as required for their duties.

2. Personal Information We May Collect

The information collected depends on how you interact with us and which services you request. It may include:

• Identity and contact information, including name, telephone number, email address and preferred communication method.
• Service and billing addresses, property type, approximate size, number of rooms, and requested cleaning services.
• Appointment dates, access and parking instructions, alarm or entry details, pet information and special directions voluntarily provided by you.
• Cleaning preferences, priority areas, allergies, sensitivities, fragrance preferences and product requests.
• Quote, booking, service history, cleaner assignment, check-in/check-out, cleaning checklist and rebooking records.
• Invoice, payment status, transaction reference and tax information. Full payment-card information is generally handled by the selected payment processor rather than stored by Camz Cleaning.
• Messages, call notes, emails, texts, website-form submissions, reviews, complaints, re-cleaning requests and related evidence.
• Before-and-after photographs or short videos taken at the service location for the quality-control purposes described below.
• Technical website information, such as IP address, device and browser type, referral source, pages viewed, timestamps, cookie choices and security logs.
• Any other information you choose to provide that is reasonably connected to a quote, booking or service.

3. How and Why We Collect Information

We may collect information directly from you, from a person authorized to book on your behalf, through our website or booking tools, during service delivery, or from service providers supporting the transaction. We identify purposes at or before collection whenever reasonably practicable.

We use personal information for purposes such as:

• ✓Responding to inquiries and preparing general estimates or customized quotes.
• ✓Scheduling, confirming, modifying, cancelling and delivering cleaning services.
• ✓Assigning cleaners and providing them with only the property and service information reasonably necessary for the job.
• ✓Communicating about arrival windows, access, service progress, requested additions, completion, payment, complaints or re-cleaning.
• ✓Processing payments and maintaining invoices, receipts, accounting and tax records.
• ✓Creating customer accounts, booking histories, saved property preferences and secure service reports.
• ✓Documenting property condition, work performed and customer-approved changes.
• ✓Reviewing cleaning quality, safety concerns, damage allegations, disputes, chargebacks, insurance matters or suspected fraud.
• ✓Improving staff training, cleaning procedures, customer service, website functionality and booking operations.
• ✓Protecting customers, cleaners, Camz Cleaning and the public, and complying with lawful requirements.

We will not use personal information for a materially different purpose without obtaining additional consent unless the new use is otherwise permitted or required by law.

4. Consent and Your Choices

Consent may be express or implied, depending on the sensitivity of the information, the reasonable expectations of the individual and the circumstances. By voluntarily requesting a quote, making a booking or providing instructions, you consent to reasonable collection, use and disclosure necessary to respond and provide the requested service.

You may withdraw consent for optional uses by contacting the Privacy Officer. Withdrawal does not operate retroactively and may be subject to legal or contractual restrictions. If information is reasonably necessary to provide a requested service, withdrawing consent may prevent us from completing that service.

Camz Cleaning may collect, use or disclose personal information without consent where permitted or required by applicable law.

5. Before-and-After Photographs and Short Videos

To support accountability and cleaning quality, authorized cleaners may take reasonable before-and-after photographs or short videos at a service location. These records may be used for:

• •Quality control and verification that an agreed cleaning task was addressed.
• •Documenting the condition of the property before or after service.
• •Preparing or supporting a cleaning report.
• •Internal training and performance review using access-controlled records.
• •Reviewing complaints, re-cleaning requests, damage allegations, non-payment, chargebacks, insurance claims or legal disputes.
• •Protecting the legitimate interests of the customer, cleaners and Camz Cleaning.

6. Disclosure and Service Providers

Camz Cleaning does not sell or rent personal information. Limited information may be disclosed when reasonably necessary to:

• •Assigned cleaners, supervisors and authorized administrative personnel.
• •Website hosting, cloud storage, booking, customer-management, email, telephone or SMS providers.
• •Payment processors, financial institutions and fraud-prevention providers.
• •Accountants, insurers, legal advisers, collection services or other professional advisers.
• •Government, regulatory, law-enforcement or judicial authorities where disclosure is permitted or legally required.
• •A purchaser or successor in a proposed or completed business sale, merger or reorganization, subject to appropriate confidentiality and legal safeguards.

We seek to provide service providers only the information reasonably necessary for their role. Providers are expected to protect it and use it only for the contracted purpose, subject to their legal obligations.

Some providers may process or store information outside Alberta or Canada. In that case, information may be accessible to courts, law-enforcement or national-security authorities under the laws of the jurisdiction where it is processed or stored.

7. Website Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies. These tools may be grouped as follows:

8. Email, Text Messages and Marketing

Operational communications about an inquiry, quote, appointment, access instruction, invoice, payment, complaint or re-cleaning are used to manage the requested service.

Promotional electronic messages will be sent only where permitted by Canada's anti-spam requirements (CASL) and where the necessary consent or other lawful authority exists. Marketing messages will identify the sender and provide a functioning unsubscribe method. Withdrawing marketing consent does not prevent necessary communications about an active service or transaction.

9. Customer Accounts and Secure Links

If customer accounts, one-time verification codes or secure booking/report links are offered, customers are responsible for safeguarding their credentials and links. Please notify Camz Cleaning promptly if you believe your account, device, verification code or booking link has been used without authorization.

10. Retention and Secure Disposal

We retain personal information only as long as reasonably necessary for the identified purposes, legitimate business needs and legal requirements. The appropriate period depends on the sensitivity and purpose of the record.

• •Unaccepted quote and inquiry records are kept only as long as reasonably needed for follow-up, service analysis or legal purposes.
• •Booking, service, complaint and customer-support records may be retained while the customer relationship continues and for a reasonable period afterward.
• •Quality-control photographs and short videos are retained only as long as reasonably necessary for verification, training, complaint, payment, insurance or legal purposes, and should then be deleted or anonymized.
• •Financial and tax records are retained for the period required by applicable tax and accounting laws.
• •Records connected to an active complaint, chargeback, insurance claim, investigation or legal proceeding may be retained until the matter and applicable limitation periods are resolved.

When personal information is no longer reasonably required, we use appropriate methods to delete, destroy or anonymize it. Camz Cleaning maintains an internal retention schedule and periodically reviews stored photographs, videos, customer files and account access.

11. Safeguards

Camz Cleaning uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity, amount, format and location of the information. Safeguards may include:

No system can be guaranteed completely secure. Customers should avoid sending highly sensitive information unless Camz Cleaning specifically requests it through an appropriate method.

12. Privacy Incidents and Breach Response

If Camz Cleaning becomes aware of unauthorized access, collection, use, disclosure, loss or destruction of personal information, we will take reasonable steps to contain and investigate the incident, reduce foreseeable harm, document the response and improve safeguards.

Where Alberta PIPA or another applicable law requires notification, Camz Cleaning will notify the appropriate privacy regulator and affected individuals as required. Alberta PIPA includes mandatory reporting to the Office of the Information and Privacy Commissioner of Alberta (OIPC) where a breach creates a real risk of significant harm to an individual.

13. Access and Correction

You may submit a written request to access personal information Camz Cleaning holds about you or to correct information that is inaccurate or incomplete. We may ask for reasonable identity verification before responding.

Access may be limited or refused where permitted or required by law, including where disclosure would reveal another person's personal information, confidential commercial information or legally privileged information. If access is refused, we will provide the reason where required.

14. Information About Other People

If you provide personal information about a tenant, guest, property owner, employee, family member or other person, you confirm that you have the authority or consent necessary to provide it. Do not provide more information than is reasonably necessary for the cleaning service.

15. Children's Privacy

Our services are intended to be booked by adults. We do not knowingly create customer accounts for children or collect personal information directly from children for marketing. Quality-control photographs and videos should avoid capturing children or information identifying them.

16. External Links and Third-Party Services

Our website may link to independently operated websites, payment services, maps, booking tools or social-media platforms. Camz Cleaning is not responsible for the privacy practices of those independent services. Customers should review the provider's privacy notice before submitting information.

17. Changes to This Policy

We may update this Policy to reflect changes in our services, technology, providers, business practices or legal requirements. The revised version will be posted with a new 'Last Updated' date. Where appropriate, material changes may also be communicated by another reasonable method.

19. Legal Interpretation

This Policy describes Camz Cleaning's privacy practices and is not intended to waive, restrict or override rights or obligations under applicable law. If any part of this Policy conflicts with a mandatory legal requirement, the legal requirement governs and the remaining provisions continue to apply.